FAQ

Frequently Asked Questions

About us

Who are you and where are you based?
Warm Homes Life is an online store run by Rocket Ecom LLC, a company based in the United States (444 Alaska Avenue, Suite #CAY718, Torrance, CA 90503, United States). We sell to customers in the United Kingdom, and our customer service team works UK hours: Monday to Friday, 8 AM to 7 PM (UK time). Closed on weekends.

Where do you ship from?
Our products are shipped directly from our suppliers' warehouses to your door.

Shipping

How much does shipping cost?
Standard shipping is free on all UK orders.

How long does delivery take?
8 to 15 business days in total: 1 to 4 business days to process your order, then 7 to 11 business days in transit. See our Shipping Policy.

How can I track my order?
We email you a tracking number when your order ships. You can also use our Track Your Order page.

Can I change my delivery address?
Yes, if your order has not shipped yet. Contact us as soon as possible.

Returns & refunds

What is your return policy?
You can return any item within 30 days of receiving it for a full refund. Return shipping is free. See our Refund Policy.

When will I get my refund?
Within 14 days of us receiving your return, to your original payment method.

What if my item arrives damaged?
Email us a photo within 30 days of delivery. We will send a free replacement or give you a full refund.

Payment

Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal and other major cards. All payments are processed securely by Shopify Payments and PayPal. We never see or store your full card details.

Which currency are your prices in?
All prices are in British pounds (GBP) and include VAT where applicable.

Contact details
Company name: Rocket Ecom LLC (trading as Warm Homes Life)
Email: support@warmhomeslife.com
Telephone: +44 1223 931097
Business address: 444 Alaska Avenue, Suite #CAY718, Torrance, CA 90503, United States
Customer service hours: Monday to Friday, 8 AM to 7 PM (UK time). Closed on weekends.