Refunds & Returns

Returns & Refunds

30-Day Money-Back Guarantee. If you are not happy with your order for any reason, you can return it within 30 days of receiving it for a full refund of the item price and the original delivery charge.

Return shipping is free

We cover the cost of returning your item. Contact us first and we will send you the return address and instructions. We will either provide a prepaid return label or reimburse your return postage when we process your refund.

How to start a return

1. Email support@warmhomeslife.com within 30 days of receiving your order. Include your order number and the item(s) you want to return.
2. We will reply within one working day with the return address and instructions.
3. Pack the item securely, in its original packaging where possible, and send it back.

Condition of returned items

Please return items unused, with all accessories, and in the condition you received them. If an item has been handled more than needed to check it, we may reduce the refund to reflect any loss in value, as allowed by UK consumer law.

Refunds

We refund you within 14 days of receiving your return (or proof that you sent it back, whichever is sooner). Refunds go back to your original payment method. Your bank may take a few extra working days to show the refund.

Cancelling an order

You can cancel your order at any time before it is dispatched for a full refund. Once it has been dispatched, you can still return it within 30 days of receiving it, as described above.

Damaged, faulty or incorrect items

If your item arrives damaged or faulty, or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a free replacement or give you a full refund, whichever you prefer. You will not pay anything to return a damaged, faulty or incorrect item.

Your statutory rights

This policy is in addition to your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It does not affect your statutory rights.

Contact details
Company name: Rocket Ecom LLC (trading as Warm Homes Life)
Email: support@warmhomeslife.com
Telephone: +44 1223 931097
Business address: 444 Alaska Avenue, Suite #CAY718, Torrance, CA 90503, United States
Customer service hours: Monday to Friday, 8 AM to 7 PM (UK time). Closed on weekends.